Booking Deposit
When booking online a small booking fee will be taken according to the price of the treatment. This is non-refundable and managed by Ovatu Online Booking Software. A 50% deposit may also be required for treatments of over £60. A 50% deposit is required for all Pamper treatments and Packages.
Online Booking
Our online booking system is hosted by Ovatu & stripe; by booking through them you are entering into an agreement with Stripe, and all deposits and fees are handled by them. As appointment availability given by the online booking software is computer generated it may not be the most convenient appointment available. Therefore we may contact you directly about your booking to make slight amendments so that we can accommodate other clients and make the best use of our therapists time. By booking online you agree that it is your responsibility to ensure you are booked in for the correct treatment and you are responsible for cancelling and amending your appointments accordingly.
Patch Test
We carry out patch tests at least 48 hours prior to the following treatments: tanning, eyebrow and eyelash tinting and lifting . This is to protect ourselves and our clients from having an adverse reaction to the products used. If you have had the treatment done elsewhere, we still recommend a patch test as the product used may be different.
Gift Cards
Luxe Beauty Loft gift cards can be purchased for any amount and treatment gift vouchers can either be purchase online via our E-voucher service or if you would prefer a written voucher these can be created in salon. No cash can be redeemed from the voucher, and they are non-refundable and non-transferable. The vouchers are valid for 12 months from the purchase date. We retain the right to refuse out of date gift cards. Gift Cards are available to purchase either in the salon or over the telephone, but for collection only. E-vouchers are available to purchase online here. We reserve the right to change our prices at any time.
Cancellation Policy
Any cancellation within 48 hours will be charged at 50% of the price of treatment. Any Cancellations within 24 hours notice will be charged 100% of the price.
Understandably we know sometimes situations cannot be helped, however this is our business and we rely solely for my clients to come through the door in order to be paid.
If you do need to rearrange an appointment or cancel please try to give us as much notice as possible. You will not be able to cancel your appointment yourself online or through the O
Children and Age Restrictions
To ensure everyone has a relaxing experience, we kindly request that children are not brought along to your treatments. Any clients that do bring children along will, unfortunately, be turned away as we are not insured have them on the premises. The minimum age for the majority of treatments is 16, please ask Megan or Ashley for more information. Pamper parties require the minimum age between 6-15 years old however must have an adult present during there time in the salon. Teenagers from the age of 13 to 16 can have waxing, manicures and pedicures but must be accompanied by an adult at all times because
none of our staff are CRB checked. Intimate waxing is only available to female clients 18 and over.
Pregnancy and Medical Conditions
Any pregnancies, medication or recent medical conditions must be mentioned at the time of booking. During pregnancy, massages and facials can be carried out after the first trimester (12 weeks). We will only carry out massage, facials and intimate waxing after the 6 weeks postpartum check, 12 weeks if having undergone a C-section. We are able to carry out massage treatments and facials on clients undergoing or having recently undergone treatment for cancer. We do not recommend having waxing whilst undergoing chemotherapy as skin can become thinner with an increased risk of infection. If you have been diagnosed with any other medical condition that may affect your treatment, we may require a medical certificate to be able to go ahead with your treatment, so please notify us prior to your appointment. We may have to turn you away if we have not been previously notified and a medical certificate has not been provided.
Treatment Time
All of our massage and facial treatments have an advertised appointment time and treatment time. The appointment time is the allocated time you are given with our therapist and allows for time to go through to the treatment rooms, a consultation, time for the therapist to get you a drink at the end of your treatment, give you appropriate aftercare advice plus time to get changed. The treatment time is the amount of time you should expect to receive i.e. the amount of time the therapist spends massaging the treatment area. All times are for guidelines purposes. In some cases, treatments times may be slightly shorter than advertised, especially with waxing, manicure and pedicure treatments. This is due to the area being treated needing less work than the average person, i.e. hair type, hair quantity, amount of hard skin, amount of cuticle, nail bed size etc.
SMS and Email Reminders
We usually send out a courtesy email reminder at least 72 hours prior to your appointment reminding you of your appointment date and time. within this email, there is a link to the exact details of your appointment. We recommend checking this to ensure we have the correct treatment and therapist booked for you. Luxe Beauty Loft cannot guarantee the reminder service as it is hosted by another company, therefore we impress on you not to rely on this to remember your appointment. You may still be charged for missing an appointment if you do not receive the reminder text message.
Waxing
We recommend that the hair being waxed is no shorter than 5mm. If you are a regular shaver the hair may need to be longer than this as it tends to grow out of the skin at an angle making it more difficult to remove. If you’re having a Bikini, G-String, Brazilian or Hollywood wax, trim the hair slightly first. It will minimise pulling on the hair during waxing and therefore reduce any discomfort. Stay away from direct sunlight, sun beds and heat, for example hot baths or saunas, for 48 hours after having a waxing treatment. Avoid skincare products or skincare treatments for 24 hours after waxing. After 24 hours it is important to moisturise and exfoliate the area regularly to avoid in growing hairs.
vatu app so please contact us at the salon on 01722701164 or email us at luxebeautyloft22@gmail.com
Disclaimer
Luxe Beauty Loft has made every effort to ensure that the information on our website is accurate. However, we accept no responsibility for any errors, omissions or inaccuracies in respect of the information contained in the material provided by Luxe Beauty Loft, nor is the provision of the material by Luxe Beauty Loft to be construed as any representation that there are no other materials or information available in relation to the information provided. We have the right to refuse treatment if we feel necessary. By booking an appointment or purchasing gift cards or products from Luxe Beauty Loft you agree to the terms and conditions.